KSMART: The New Era of Decentralisation through Local Self-Governance in Kerala. The KSMART application is a customer-friendly platform that directly connects users with the services of the Local self government Kerala. This application allows citizens, residents, businesses, and visitors to chat with the customer service, apply for the services online, and track their application status.
Kerala, a state that has been famous for its people’s welfare policies and high literacy rates, has yet again achieved a major milestone with KSMART, which stands for Kerala Solutions for Managing Administrative Reformation & Transformation. This e-platform which is digitalizing the local self-government institutions (LSGIs) will increase the efficiency, transparency, and citizen participation through ICT-enabled applications.
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What is KSMART?
KSMART is a part of the larger e-governance program launched by the Kerala State IT Mission (KSITM) under the Department of Local Self Government. It is a project that aims to automate both the municipal and the panchayat operations of the state and, thus, make governance not only effective but also accessible to the citizens while also reducing the time in which the citizens’ problems are addressed.
Key Features:
- Online Service Delivery – Citizens can now get various services (e.g., birth/death certificates, and all kinds of licenses) without visiting directly government offices
- Transparent Tracking – The system puts users in control when they can monitor in real-time the stage their request is at, hence ensuring the accountability of the processing.
- Mobile App Accessibility – The KSMART mobile app really enables one to get services on the move.
- GIS-Based Property Tax System – Quite beneficial in the assessment of property taxes by the use of the property’s geographic coordinate data.
- Paperless Workflow – The elimination of hard copies reduces the approval process time through the direct processing of the digital documents.
- Public Grievance Redressal – People can raise complaints with the government and also get a response in a timely manner.
Benefits of KSMART.
- Improved efficiency leads to faster processing times for applications.
- The digitization of records can decrease corruption through transparency.
- Peace of mind: Government services are accessible 24/7.
- By reducing the need for physical documentation, citizens and LSGIs can save money.
How to Use KSMART?
- Visit the official portal. Be a citizen or an enterprise user?
- Choose the service you want and send the documents.
- Pay fees online (if applicable).
- Track the application status and download certificates upon approval.
Conclusion.
Through KSMART, the state of Kerala is transformed into a model of governance that empowers local bodies to deliver services with greater public confidence. Other states in India are becoming similar to Kerala also due to the use of technology.
Access the app on KSMART official site or by downloading it from Google Play Store or app store.